Secure Storage: Your personal information is stored securely and confidentially …All 3rd party website platforms used are GDPR compliant.
Data Portability: As the client, you have the right to receive your personal information which you previously provided, and also have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is The Counselling Academy.
Scope: This privacy notice applies to any website, application, service or tool (collectively "Services") of The Healthy Hub trading as The Counselling Academy where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
Personal information we collect - What is Personal Information?: Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We do not consider personal information to include information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise. We collect personal information from you when you use our Services.
How we use your personal information: We use your personal information to provide and improve our Services, provide you with a personalised experience on our sites, contact you about your account and our Services, provide you customer service, provide you with personalised advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
Your choices about how we use your personal information: You have choices about how we use your personal information to communicate with you, to send you marketing information, how we provide you with customised and relevant advertising, and whether you want to stay signed into your account.
Ways you can access, control, and correct your personal information: We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.
- You have the right to know what personal information we maintain about you
- We will provide you with a copy of your personal information in a structured, commonly used and machine readable format on request
- If your personal information is incorrect or incomplete, you have the right to ask us to update it
- You have the right to object to our processing of your personal information
- You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services
How we might share your personal information: We may disclose your personal information to other members of the The Healthy Hub corporate family or to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We attempt to minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not sell, rent or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.
How long we keep your personal information: We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
How do we protect your Personal Information: We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption via our hosting services 1&1 and information access authorisation controls.
Access to information: The current Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Right to be Forgotten: You have the right to ask us to erase any information that we hold about you. This includes your personal information that is no longer relevant to original purposes, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that we have a legal obligation to retain.